There is no charge for a design appointment at Buena. A staff designer will be made available for an appointment if one is scheduled. Walk-ins are on a first-come basis with the designers on staff that day. After hour appointments are available.

In preparation for your appointment: Magazine clippings or a Houzz account are very useful to understand your goals.

The swatches of materials on your project: paint colors, cabinetry samples, countertop swatch + fabric are all good examples of design coordinates to bring.

Any blueprints or project drawings (even a hand-sketch) are quite useful for determining space and budget.

Santa Barbara and Ventura local markets: $150

Out-markets: $250

National + International sites: At market rate

The site visit is utilized to understand the environment that the project is part of. Pictures, measurement of the space, design elements and color palette are part of the process (Fully refundable).

$150 per bathroom; $300 for whole floor/patio. CAD or Color Renderings are developed to provide an overview of format and layout to give the end user a better idea of the space. In conjunction with a color board or samples, the client should have a strong idea of space realization. In addition, shop drawings give the client a superior tool in getting qualified bids and project expectations achieved (Fully refundable).

Note: drawings remain the property of Buena Tile until a 25% deposit, based on the estimated job value, has been received.

Because of our relationships with factories, Buena has the ability to design products unique to the end user’s needs: our stone quarries, concrete plants, glass suppliers and ceramic artisans all are capable of producing unique, one-of-a-kind concepts that will add a signature element to your project. These material customizations can be accomplished for modest supplements to your project budget. In addition to the factory production, after market water-jetting can provide project enhancement. 

Custom design pieces are charged a strike-off cost to capture the cost of the production. That sample will be credited back upon the placement of the order. International freight will not be credited if used.

If you desire copyrighted material for your business or project, we will be happy to work with your agency or designer to produce your logo, signage or other signature feature.

We are limited in our ability to refer contractors because they are not employees of ours. However, we will provide 2-names as a reference for bidding purposes. We accept no responsibility for any claims against a contractor, nor will Buena be responsible for the performance of any contractor’s work. Please refer to our Terms & Conditions for all company policies.

There are many opportunities for projects to have issues: leaking in showers or on decks; cracking + heaving floors; delamination of material from the substrate, etc. Failures or issues with a tile installation are not always what they appear to be and at times it takes an expert to analyze just what went wrong. Buena utilizes the recommendations of the Tile Council of North America (TCNA) as the industry reference for installation processes. In turn, the TCNA will, at their discretion, utilize a particular manufacturer’s guidelines when and if they go beyond the TCNA requirements.

Manufacturer’s warranties are a valuable protection against failure and we encourage their use on all installations.

Costs for forensic evaluation vary according to need. Many times a tech rep for the manufacturer can make a site visit at no charge to investigate if it is warranty work on product we have sold. If the project was not supplied by Buena, then a quotation will be prepared in advance.

Quotations for insurance case preparation are $250.